Adviser Ratings marketplace initiative will be launching soon, providing advisers will access to the results of our recent Marketplace survey. We will list advisers’ own ratings of life Insurers, platforms, research houses, investment consultants, and technology providers to the industry. Advisers will be able to see how these different products and providers are rated by advisers who have actually used them. But it’s not just about the numbers, equally important in the commentary provided about the products and services in the qualitative feedback. Get a taste of what will be on offer here…
Showcasing the 11 life insurers in the Marketplace - this has been the most highly reviewed launch category by advisers, with exceptional qualitative commentary, in particular made by the pure risk advisers.
Our chart shows the questions we asked advisers to rate these insurers on and the range of average rating scores that were received.
We can also see the big range in the Net Promoter Scores (NPS) achieved, ranging from -51 to 52+
Advisers can see the full results including who scores what, when we officially launch the Marketplace.
A selection of examples of the ~3k comments we have received are listed below:
9/10 - "Have been an exceptional insurer to deal with at all levels. They have been above average with their claims acceptance & to put policies in place has been an easy process."
Richmond-Tweed adviser (2 other insurers reviewed)
10/10 - "MLC have been very competitive recently, and have great definitions and extras (like Best Doctors) - some back office admin issues from time to time, but overall very happy."
South East Melbourne adviser (3 other insurers reviewed)
6/10 - "They are not as competitive as in the past. Their underwriting has gone tougher, and only use them when the need arises."
Adelaide and Central Hills adviser (1 other insurer reviewed)
If you are an adviser and are yet to contribute to the marketplace survey, you can leave your feedback here:
Leave your feedback to get free access to the Marketplace when it launches in the coming weeks.