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Adviser Ratings Profiles Nellie Fung

Editorial General, Women's finance 25 Nov 2016

 

Our Adviser Profile this week is Nellie Fung, a Platinum Adviser with 8 client reviews and an average customer rating of 92%. Nellie is a Principal at O’Brien Financial Advisors in Ivanhoe in Melbourne.

  1. Best thing about being a financial adviser?

Being able to help my clients achieve not just financial goals but assist them to have peace of mind and free up their time to enjoy what’s really important in life (family, friends, good health and rewarding careers/volunteer work). I derive satisfaction when my team’s holistic approach to advice is valued not just by our clients but by their extended family members across generations.

  1. One thing you would like to see improved or changed in the industry?

Ideally, every adviser and licensee should move towards an agreed, fixed dollar fee for service model and remove percentage based fees so everyone focuses on providing holistic, non-biased advice in the best interest of clients.

  1. The areas on their finances or economy that worry your clients the most?

For most of my clients, the main worry is having sufficient cash flow to fund their desired lifestyle and not outliving their income generating assets. Regardless of the noise and short term volatility in the economy, my clients are able to sleep at night as long as they have peace of mind knowing there’s a regular flow of income to fund their desired lifestyle.

  1. What's the strangest question a client has ever asked you?

Is there a risk-free product I can invest in? (As we know, even cash is not risk free. There is a risk of losing the purchasing power of the cash if we keep it at home and cost of living keeps rising, risk of the cash being stolen or lost etc.)

  1. If you could get three things into consumers' heads about what advisers do or don't do what would they be?

a) A trusted adviser is someone who helps a client feel financially secure over time by ensuring a client’s cash flow is solid and there’s a contingency plan in place to look after unforeseen circumstances like inability to work due to illnesses/injuries.

b) A trusted adviser is someone who listens to what’s important for a client and partners with the client to realise his/her ideal future with a documented roadmap to hold one another accountable over time.

c) A trusted adviser is someone who is able to provide his/her client peace of mind knowing there’s a team of experts working together in the client’s best interest therefore creating freedom for the client to focus on spending quality time with family, friends, building a career or making a positive impact through volunteer work.

  1. How do you describe your job at BBQs?

My job involves understanding people’s ambitions and partnering with them to realise their ideal future.

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