Craig Prosser

My initial experience with Craig was good, however while setting up our new super and insurances there was just too many mistakes. Firstly my husbands and my last name had been spelt incorrectly on every paperwork he filled out (he did not let us go over the paperwork before submission), email addresses were entered incorrectly, multiple other questions for life/ income insurance had been filled out incorrectly even though we gave him the correct answers. I only found out the errors after receiving the paperwork from the insurer, I got straight into trying to contact Craig which was an awful experience, there was messages left read and not responded to, multiple calls/voice messages left. I was told after over a week of chasing the errors were being fixed only to call the insurer a week later and found out he had never contacted them so I sorted out the errors myself. I tried more times to get in contact with the same result, finally got in contact with and advised him the disappointment in his service and only then did he finally get in contact with our insurer to fix the errors. After finding a new adviser I also found out my husbands super was never moved over from his old super to new. Complete waste of money and time using Craig, much happier with another adviser.

I couldn't do with out Craig he is very very good to me.